People generally seem to know that customers can be rude and burdening to those who work in customer service. A lot of customers demand perfection and make excuses not to pay up. At other times instead of offering construction criticism, they resort to harassment.
I'm definitely not one of those people. My parents can be like that at times, but not me. I generally like to avoid arguments and fights. I also feel sympathetic towards such people who work hard for little pay.
But at the same time I don't like being picked on by people for no reason be it they are working class in the customer service or any individual. However, Canada or North America in general has no shortage of rude and hostile people including recent immigrants as I covered in this post.
While there may be no shortage of rude customers, there is no shortage of rude and dangerous people in customer service either. What do I mean by that?
I'm referring to people who can behave rudely or even violently without the slightest regard for the consequences they may face. Many have a strange impression that being put in a workplace somehow makes it theirs.
As an example I seriously hate the conduct of the public transport we have here in a city in Canada. Weather it is rudeness, inefficiency, arrogance and false authoritarianism, I just developed this hatred from nowhere.
What's more is they have all these warning signs on their buses, stations about legal consequences of threatening/assaulting a public transport employee and that it occurs on a daily basis. I don't advocate violence or anything of that sort, but I never sympathize with those who provoke it instead of those who were provoked into committing such acts.
Then about a year ago, I stumbled across a website with listed complaints by contributors and an entire forum. I had come across similar complaints in newspapers, but it did not compare to the experience I personally had.
Sure it was great to know I wasn't the only one who had these problems with the public transport, but some cases I read were quite extreme. One instance was of a bus driver listening to music and honking away through residential neighborhoods. At the end of the trip, a passenger pointed out to the driver there was no need to be honking the whole time and disturbing the passengers as well as residents.
The bus driver angrily replied "get of 'my' bus."
This is just a reflection of my experience with the rude waitress in the restaurant in the linked post when she told to get out of there following an argument we had.
Another case I read was of a girl who wasn't carrying a student card to validate her pass in which the bus driver abruptly snatched her card. She pleaded for him to return it but he laughed her off. When leaving the bus she cursed him by which he retaliated by shoving her hard.
To get to the point, these are the types of people who have jobs in customer service. Why do they behave like that?
They consist of people who have never finished or even been to school so they never learned how to respect others and authority in a social environment.
They have never faced consequences for actions that could get them into trouble with not only their employers but also the law. The examples mentioned earlier in this post prove my point.
While they have no regards for their social conduct or facing consequences to behave the way they do, people should start to wonder why so many incidents of threats and assaults occur against public transport employees.
As mentioned, I do not advocate violence or anything of that sort. However I do advocate punitive measures against such people. Because they did not learn to behave during childhood, it is important they learn it during adulthood. If you do come across a person in customer service who is senselessly rude or intimidating, never hesitate to lodge a formal complaint with their employees.
Standing up to such people is in your best interests because if you don't, you are likely to develop into an under confident, weak personality. It doesn't just stop at people in customer service, but with rude people in general. Once these people are taught a lesson that other people have feelings too, they will learn to control their behavior.
This post may have more added to it later on, but stops here for now.
Wednesday, December 21, 2011
Monday, October 10, 2011
What you need to know and do before adopting a pet
If you plan on adopting a pet, you must consider the following conditions:
-Responsibility. That's the most important thing. A pet is not a toy, but a living thing with feelings. It's not just about being able to feed the creature and meet it's physical needs, but also emotional needs.
When you give birth to a child or adopt one, are you not obliged to give the attention and meet their emotional needs? The same is true for a pet.
-Commitment. It's a different thing from responsibility. It's about holding on to that responsibility no matter what. Unless of course there is a list to you and your loved ones such as disease or aggressive behavior form the pet.
-Desire. Life teaches us you cannot succeed most of the time in things that you do not desire. If you do not desire to be a pianist, it is unlikely you will become a successful one.
Likewise if you do not enjoy always having the company of pets all the time, you must not even consider being a permanent pet owner/guardian.
Those are the most obvious points that most people would expect, but now I want to mention things that are not carefully considered in most cases.
If you have children who have regular "sibling wars" over new things that are meant to be shared by them such as toys or house gifts, beware of pet adoption. If both are fighting over a pet's attention and responsibility, it could be an extremely difficult situation for the pet to cope with.
Children in general also lack responsibility due to their young age. It is best children are not given the responsibility of a pet until an older age just before their teenage years begin.
It's also understandable that a pet with a diagnosed long-term illness is a burden to take care of; hence it is extremely important to ensure the pet does not have any diseases or illnesses if you do not wish to be burdened by it.
Also it is advisable to adopt and care for one pet before deciding to adopt another. Too many pets can result in over time consumption on caring for them. If your experience with one pet gives you assurance that you can care for another or a few more, only then should you opt for more pets.
Also if you wish the least responsibility with pet ownership, it is advisable to adopt a cat instead of a dog as cats are generally more independent and less social than dogs.
These are important thing you need to know when considering adopting one or more pets.
-Responsibility. That's the most important thing. A pet is not a toy, but a living thing with feelings. It's not just about being able to feed the creature and meet it's physical needs, but also emotional needs.
When you give birth to a child or adopt one, are you not obliged to give the attention and meet their emotional needs? The same is true for a pet.
-Commitment. It's a different thing from responsibility. It's about holding on to that responsibility no matter what. Unless of course there is a list to you and your loved ones such as disease or aggressive behavior form the pet.
-Desire. Life teaches us you cannot succeed most of the time in things that you do not desire. If you do not desire to be a pianist, it is unlikely you will become a successful one.
Likewise if you do not enjoy always having the company of pets all the time, you must not even consider being a permanent pet owner/guardian.
Those are the most obvious points that most people would expect, but now I want to mention things that are not carefully considered in most cases.
If you have children who have regular "sibling wars" over new things that are meant to be shared by them such as toys or house gifts, beware of pet adoption. If both are fighting over a pet's attention and responsibility, it could be an extremely difficult situation for the pet to cope with.
Children in general also lack responsibility due to their young age. It is best children are not given the responsibility of a pet until an older age just before their teenage years begin.
It's also understandable that a pet with a diagnosed long-term illness is a burden to take care of; hence it is extremely important to ensure the pet does not have any diseases or illnesses if you do not wish to be burdened by it.
Also it is advisable to adopt and care for one pet before deciding to adopt another. Too many pets can result in over time consumption on caring for them. If your experience with one pet gives you assurance that you can care for another or a few more, only then should you opt for more pets.
Also if you wish the least responsibility with pet ownership, it is advisable to adopt a cat instead of a dog as cats are generally more independent and less social than dogs.
These are important thing you need to know when considering adopting one or more pets.
Saturday, September 17, 2011
Get a shallow aquarium if you have small fish
Like humans, most fish have a limit to how deep underwater they can go without succumbing to water pressure.
That's why under the sea, most fish no matter what breed/species live close to the coastal areas of the Earth in relatively shallow waters.
Even to get vegetarian food they must swim deep to the ocean floor- again in shallow waters. The same applies to fish in an aquarium.
If you have fish that are small like goldfish, then place them in an aquarium not more than one foot or meter deep as they'll have difficulty reaching the bottom to search for dropped food.
An aquarium this size should be suitable with not too many fish:
Also avoid putting fish in a bowl as they have limited space to move around. An aquarium would be more desirable. There is also the concern of the aquarium being too small. If you have fish that are large such as those that people eat, then get a larger aquarium that is deep and spacious.
That's why under the sea, most fish no matter what breed/species live close to the coastal areas of the Earth in relatively shallow waters.
Even to get vegetarian food they must swim deep to the ocean floor- again in shallow waters. The same applies to fish in an aquarium.
If you have fish that are small like goldfish, then place them in an aquarium not more than one foot or meter deep as they'll have difficulty reaching the bottom to search for dropped food.
An aquarium this size should be suitable with not too many fish:
Also avoid putting fish in a bowl as they have limited space to move around. An aquarium would be more desirable. There is also the concern of the aquarium being too small. If you have fish that are large such as those that people eat, then get a larger aquarium that is deep and spacious.
Wednesday, March 30, 2011
If I had the choice of living in any place in the world it would be...
ICELAND here's why:
1) Most sparsely populated country in Europe with comfy-looking homes in the countryside:
2) A large but pleasant metropolitan city/town with less traffic and noise which is a common annoyance in most capitals:
3) Cold weather enough to kill germs, but nevertheless pleasant and enjoyable compared to continental winters:
4) Open sea with hot summers:
5) Safety. Most of the crimes such as murder and theft are almost unheard of in Iceland with less than a thousand people working in law enforcement or so I read.
My only reason for not living there would be different language which an immigrant is most likely required to learn.
But regardless, the great conditions of Iceland are all made possible due to having a small and sustainable population, something the rest of the world can learn from.
1) Most sparsely populated country in Europe with comfy-looking homes in the countryside:
2) A large but pleasant metropolitan city/town with less traffic and noise which is a common annoyance in most capitals:
3) Cold weather enough to kill germs, but nevertheless pleasant and enjoyable compared to continental winters:
4) Open sea with hot summers:
5) Safety. Most of the crimes such as murder and theft are almost unheard of in Iceland with less than a thousand people working in law enforcement or so I read.
My only reason for not living there would be different language which an immigrant is most likely required to learn.
But regardless, the great conditions of Iceland are all made possible due to having a small and sustainable population, something the rest of the world can learn from.
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